FAQs

Shipping costs 4.90 EUR for Austria and Germany — free shipping on orders over 39 EUR. Europe-wide 9.90 EUR, international 19.90 EUR.

We deliver worldwide — whether you're in Vienna, Berlin or New York.

Within Europe, delivery usually takes 2–4 business days. International shipping takes 5–10 business days.

Yes, after shipping you'll always receive a tracking number so you can track your package.

Just email us with your order number. Customers in Austria and Germany receive a free return label. For all other countries, we ask you to cover the return shipping costs.

No, return shipping is free for Austria and Germany. Individual shipping costs apply for other countries.

You can return your order within 30 days of receipt.

Yes, our phone chains are compatible with almost all common iPhones and Android devices. The flexible holder adapts to your case — no matter if you have a small or large smartphone.

If your case is closed at the bottom, it works with our universal phone chain holder. Alternatively, we also offer phone cases with eyelets specifically made for phone chains.

Yes, all models come with carabiners. So you can flexibly switch between a short phone chain, pearl phone chains, phone cord or a phone lanyard at any time.