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FAQs
Shipping & Delivery
Shipping costs are €4.90 for Austria and Germany – free shipping to these countries for orders over €39. Shipping within Europe costs €9.90, and international shipping costs €19.90.
We deliver worldwide – whether you're in Vienna, Berlin or New York.
Within Europe, shipping usually takes 2–4 working days, internationally 5–10 working days.
Yes, you will always receive a tracking number after shipment, which you can use to track your package.
Returns & Exchanges
Simply send us an email with your order number. Customers from Austria and Germany receive a free return label. For all other countries, we kindly ask you to cover the return shipping costs yourself.
No, return shipping is free for Austria and Germany. Individual shipping costs apply to other countries.
You can return your order within 30 days of receipt.
Product & Compatibility
Yes, our phone chains are compatible with almost all common iPhones and Android devices. The flexible holder adapts to your case – whether you have a small or large smartphone.
If your case is closed at the bottom, it will work with our universal phone chain holder. Alternatively, we also offer phone cases with eyelets that are specifically designed for phone chains .
Yes, all models are equipped with carabiners. This allows you to easily switch between a short phone chain, beaded phone chains , a phone cord, or a phone lanyard at any time.
Do you have any further questions?
Write to us!
Do you have a question about your order or would you simply like to write to us?
Do you want to learn more?
Learn how to use a phone chain effectively in our blog.