FAQS

Yes, it's very easy! 😊 There are two options:

Cell phone case with eyelets : If your case already has eyelets, you can attach the cell phone chain directly to them.

Cell phone case without eyelets : For normal cases without eyelets you need a cell phone chain holder , which you can find in our accessories. This allows you to attach the cell phone chain to any case - as long as the case is closed at the bottom. 🔒

You can find more information about open and closed cases here in our blog . 📖

So you always have the perfect combination for your phone! 📱

Yes, definitely! 😊 All of our cell phone straps and cell phone chains are sturdy enough to keep your phone safe.

Cell phone cases with eyelets can easily support the weight of your phone.

For phone cases without eyelets , i.e. if you use a phone chain holder , the system easily holds a weight of up to 7 kg - and no phone weighs that much! 😄

You can find more information about traction and mobile phone chain holders here in our blog . 📖

Yes, the length of our cell phone chains is adjustable on many models. You can find the exact details on size adjustment in the respective product descriptions.

For normal cases without eyelets, you need a mobile phone chain holder , which you can find in our accessories. This allows you to attach the mobile phone chain to any case - as long as the case is closed at the bottom. 🔒

You can find more information about open and closed cases here in our blog . 📖

The delivery time depends on your region. 😊

Within Germany and Austria it usually takes 2-4 working days. For international orders it can take between 7 and 10 working days. 📦✈️

📦 Shipping within Germany: Shipping is free for orders over €30. For orders under €30 we charge €4.50. All packages are sent with a tracking number.

📦 Shipping within Austria: Shipping is free for orders over €20. For orders under €20 we charge €3.50. Here, too, you will receive a tracking number for your package.

Yes, we ship internationally! 🌍

Shipping within Europe costs €9.90 and worldwide shipping is €19.90. ✈️

All international orders are also shipped with a tracking number.

Once your order has been shipped, you will receive an email with a tracking number that you can use to check the status of your delivery at any time.

Yes, that's no problem! 😊

You can return or exchange your cell phone chain within 30 days of receipt as long as it is unused and in the original packaging. In addition, we offer our cell phone chain 30-day money-back guarantee so you can shop without risk! 💯

Send us an email to "info@susanno.com" and we will help you return or exchange your cell phone chain.

Wenn du, dass von uns zur Verfügung gestellte Rücksendeetikett verwendest, ist der Rückversand kostenlos. Alternativ kannst du deinen eigenen Versanddienstleister wählen. In diesem Fall trägst du die Rücksendekosten selbst.

I accept a variety of payment methods such as credit card, PayPal, Apple Pay, Google Pay, Klarna and many more so you can pay conveniently and securely!

Yes, we use the latest security technologies to ensure that all payments are encrypted and protected.

You can contact us by email at "info@susanno.com" . We usually respond within 24 hours.

Yes, you can change or cancel your order as long as it has not been shipped. Contact us as soon as possible.