Does the phone chain fit my phone?
Yes, it's very easy! 😊 There are two options:
Cell phone case with eyelets : If your case already has eyelets, you can attach the cell phone chain directly to them.
Cell phone case without eyelets : For normal cases without eyelets you need a cell phone chain holder , which you can find in our accessories. This allows you to attach the cell phone chain to any case - as long as the case is closed at the bottom. 🔒
You can find more information about open and closed cases here in our blog . 📖
So you always have the perfect combination for your phone! 📱
Is the cell phone chain sturdy enough to keep my phone safe?
Yes, definitely! 😊 All of our cell phone straps and cell phone chains are sturdy enough to keep your phone safe.
Cell phone cases with eyelets can easily support the weight of your phone.
For phone cases without eyelets , i.e. if you use a phone chain holder , the system easily holds a weight of up to 7 kg - and no phone weighs that much! 😄
You can find more information about traction and mobile phone chain holders here in our blog . 📖
Is the length of the cell phone chain adjustable?
Yes, the length of our cell phone chains is adjustable on many models. You can find the exact details on size adjustment in the respective product descriptions.
Can I use the phone chain with my phone case?
For normal cases without eyelets, you need a mobile phone chain holder , which you can find in our accessories. This allows you to attach the mobile phone chain to any case - as long as the case is closed at the bottom. 🔒
You can find more information about open and closed cases here in our blog . 📖
How long does shipping take?
The delivery time depends on your region. 😊 Within Germany and Austria it usually takes 2-4 working days. For international orders it can take between 7 and 10 working days. 📦✈️
How much are the shipping costs?
📦 Shipping within Germany: Shipping is free for orders over €30. For orders under €30 we charge €4.50. All packages are sent with a tracking number.
📦 Shipping within Austria: Shipping is free for orders over €20. For orders under €20 we charge €3.50. Here, too, you will receive a tracking number for your package.
Do you also ship internationally?
Yes, we ship internationally! 🌍 Shipping within Europe costs €9.90 and worldwide shipping is €19.90. ✈️ All international orders are also shipped with a tracking number.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number that you can use to check the status of your delivery at any time.
Can I return or exchange my cell phone chain?
Yes, that's no problem! 😊 You can return or exchange your cell phone chain within 30 days of receipt as long as it is unused and in the original packaging. In addition, we offer our cell phone chain 30-day money-back guarantee so you can shop without risk! 💯
How do I initiate a return or exchange?
Send us an email to "info@susanno.com" and we will help you return or exchange your cell phone chain.
Wer trägt die Rücksendekosten?
Wenn du, dass von uns zur Verfügung gestellte Rücksendeetikett verwendest, ist der Rückversand kostenlos. Alternativ kannst du deinen eigenen Versanddienstleister wählen. In diesem Fall trägst du die Rücksendekosten selbst.
Which payment methods do you accept?
I accept a variety of payment methods such as credit card, PayPal, Apple Pay, Google Pay, Klarna and many more so you can pay conveniently and securely!
Is my payment secure?
Yes, we use the latest security technologies to ensure that all payments are encrypted and protected.
How can I contact customer service?
You can contact us by email at "info@susanno.com" . We usually respond within 24 hours.
Can I change or cancel my order later?
Yes, you can change or cancel your order as long as it has not been shipped. Contact us as soon as possible.